FAQs
Frequently Asked Questions
General Practice (GP)
What are your operating hours?
VEC GP services operate from Tuesday to Sunday, 9am to 7pm and VEC Emergency Services operate 24 hours a day, 7 days per week. Whether your pet needs a routine checkup or emergency care, VEC is ready to help anytime.
What kinds of animals do you treat?
VEC primarily treats dogs and cats, offering tailored wellness packages for puppies, kittens, adult pets, and senior animals.
What veterinary services do you offer?
VEC offers a full range of services:
- Internal Medicine Specialty Service
- Surgeries Including Orthopedic
- Oncology Treatment
- Cardiology Service
- Dermatology Service
- Ophthalmology Service
- Home vet (house call) Service
- Vaccination
- Dental Care
- Comprehensive Abdominal and Cardiac Ultrasound
- Computed Tomography (CT) Scan
- Neutering
- Medicating Service
- Young and Geriatric Pet Wellness Check
- Pet Export and Health Certification
- Acupuncture & Laser Therapy
- Blood Bank & Transfusion Service
- Internal and External Parasites Treatment
- Palliative Care
- Euthanasia Service
How can I book an appointment for my pet?
Call 2334 2334 or use the "Book Now" button on our website. Emergency visits do not require a prior booking or you can call our ER Hotline 6828 6620 anytime in need.
Do you accept pet insurance for the visit?
Yes we do. For details and procedure, please contact your pet insurance company beforehand.
Specialist Services
What types of specialist care does your clinic provide?
VEC offers Internal Medicine Specialty Service for small animals, dedicated to providing comprehensive and expert care for your furry companions. Our specialists are highly experienced in diagnosing and treating a wide range of conditions, from common illnesses such as infections and metabolic disorders to more complex chronic diseases.
Is a referral required to see a specialist?
Referrals are welcome but not required. You can contact VEC directly to schedule a specialist consultation.
What types of illnesses do internal medicine specialists treat?
We manage complex, chronic, or unexplained illnesses affecting:
- Liver
- Kidneys
- Pancreas
- GI tract
- Lungs
- Endocrine system (e.g., diabetes, Cushing's disease)
Why is it important to seek diagnosis from an internal medicine specialist?
Specialists are trained to diagnose and treat complex or multi-system conditions. Our expertise leads to accurate diagnoses and effective, tailored treatment plans.
What are the qualifications of the internal medicine specialist?
VEC’s internal medicine department is led by Dr. Koo Siu To, a board-certified specialist in Small Animal Internal Medicine.
Home Vet Services
Do you offer house call veterinary visits?
Yes. VEC offers home vet service that delivers expert care directly to your home.
What services are available during a house call visit?
House call services include:
- Comprehensive health checkups
- Vaccinations & microchip implantation
- Diagnostics (blood, urine tests)
- Chronic disease management
- Medication administration
- Euthanasia services
- Rental of oxygen cage
What is the service area for house call visits?
Our home vet services cover all areas of Hong Kong, Kowloon, New Territories and Islands. Feel free to give us a call at 5599 1144 or 2334 2334 for inquiries.
How do I schedule a house call appointment?
Call 5599 1144 or 2334 2334 to book a home vet appointment.
After a house call consultation, will arrangements be made if my pet needs hospitalization?
Yes. If hospital care is needed, VEC can arrange for transportation and admission to our 24-hour hospital at Kennedy Town.
Surgery
What kind of pet surgeries can you do?
VEC performs:
- Routine surgeries (spaying, neutering)
- Emergency surgeries
- Soft tissue and tumor removal
- Ventral Bulla Osteotomy
- BOAS
- Various orthopedic surgeries including fracture, cruciate ligament, tibial tuberosity advancement (TTA), patella luxation and femoral head ostectomy cases
- Pyometra
- Splenectomy
- Exploratory laparotomy
- Perineal urethrostomy
- Skin reconstruction
- Eye surgery: Entropion, eyelid masses
How should I prepare my pet for surgery
Instructions may include:
- Fasting before surgery
- Reviewing medications
- Preparing a quiet post-op recovery area
- Call VEC at 2334 2334 anytime if you have questions
What operating facilities do you have?
VEC has:
- Sterile surgical suites
- Advanced anesthesia & monitoring
- Recovery units
- In-house imaging and diagnostics
Is there any installment payment available for pet surgeries and hospitalization?
VEC provides 6 months installment payment under Hang Seng Bank credit card.
Am I allowed to visit my pet while they’re staying at the hospital?
Yes. Visits are welcome and encouraged to support your pet during recovery. Coordinate with the staff for suitable visiting times.
Emergency Services
Does your clinic offer after-hours services?
Yes. VEC is a 24 hours emergency clinic, we open 24 hours a day, 7 days per week and on public holidays.
Do you handle only emergencies, or do you also offer routine veterinary care?
VEC provides both emergency and routine veterinary services.
What should I do in a pet emergency? Do I need to make a booking?
No booking is required. In an emergency:
- Bring your pet directly to the clinic
- Or call our ER hotline 6828 6620 or 2334 2334 to alert our team
How quickly can I expect a vet to respond in an emergency?
VEC triages cases immediately. Critical cases are seen right away upon arrival.
Do you offer 24 hours hospitalisation services?
Yes. VEC provides 24/7 inpatient care with constant monitoring by professional vets and highly trained staff.
Our Life in Clinic
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